Our Money Back Guarantee

1stPride Marketing offers a 100% money back guarantee on web and graphic design services. If you aren’t satisfied with our work, we will refund every penny you spent on your design. We will first attempt to correct or solve any issues you may have.  If you don’t like it, you get your money back.

That guarantee helps inspire us to do the best possible work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with our designs.

If you aren’t happy with the design itself or if you aren’t happy with the design process, you simply need to advise us of that fact during the development of your project. We will work and revise till you are 100% satisfied. Or else, if you opt to exercise your rights under the guarantee, we will refund your money with NO Administrative Charges deducted whatsoever. It’s that simple.

There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can’t provide a refund:

1)  If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.

2) If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of 1stPride management.

3) If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.

4) If you purchased a “Special Offer” that does not constitute one of our standard packages as advertised.

5) Once you have taken final delivery.

6) Commercial Printing, Banners, and/or Promotional Products do not fall under this guarantee unless otherwise stated in the product description.  See our general return policy for more information.

Our liability is limited to the payment received from you against the project. In the case you cancel a project we will have the right to sell or use the designs shown to you as we deem fit.

Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as a design reference.